Terms and Conditions

Safe Colouring Policy

The safety of our client is paramount and for that reason we strictly adhere to a safe colour policy. We insist that all client receive an allergy test min of 48hrs prior to their first colour service. We will not perform any colour service to under 16’s except temporary colour and you will be asked to show ID if you look younger than 16 years of age.

Cancellation Policy

HAIR: We have a strict cancellation policy as our time and yours is precious. Please contact us as soon as you know you no longer require your scheduled appointment or part of your booked services.

We require 3 working day notice for all appointments. Some of our specialist services require a therapist / stylist for 1/2 or a whole working day and we cannot afford not to fill that time if a client cancels last minute, after hours or at the weekend when we are closed and cannot offer it to another client.

BEAUTY: The same applies in our beauty sector of the salon also however some treatments will require a booking fee. These are non-refundable and non-amendable appointments however that does subject to the treatment and the practitioner.

Most appointments will require up to 30% of the treatment fee for the booking fee. If you have any questions regarding the booking terms and conditions, please contact your therapist. Due to the self-employment of staff each member of staff will have their own terms and conditions in place regarding the service you are having.

Failing to do so will result in a 50% charge of all scheduled appointments, which will be taken over the phone prior to your next appointment.

Ways to cancel: Via telephone, leave a message if we are closed.

Please don’t: Message on social media or email as we cannot guarantee we will see this in time.

What if I still want part of my service?

If you wish to remove part of your services, ie, just have a cut and no colour, a leg wax but no bikini, please let us know so that we can reduce the length of your booking. Failing to do so will result in you being charged in full for the treatment you were originally booked for, but you can choose whether you have the treatment performed or not.

Booking Fees

A booking fee of up to £100 will be taken via telephone, online or in salon on all large appointments over 3 hours including permanent makeup treatments, large scale micro needling, microblading, Balayage, Lashes, Kera straight, Colour Correction, Double Process Colour, Pamper days and Multiple treatment bookings.

This booking fee will not be returned to you if you fail to cancel your appointment with less than 3 working days’ notice.

Consultation Booking Fee

Hair – All consultations are free and non-obligation.

Beauty – Some treatments may require a consultation. A booking fee of £40 will be taken via telephone, online or in salon on all consultations. When you attend your consultation, this booking fee can be used towards hair products, treatments or towards a large service booking fee, it cannot be refunded!

This booking fee will not be returned to you if you fail to attend your appointment, turn up late or cancel your appointment.

Working Days Are: 

Hair: Tuesday – Saturday 

Beauty: Monday – Saturday

Please be mindful of this especially when making large bookings.

Ways to cancel: Via telephone, leave a message if we are closed.

Please don’t: Message on social media or email as we cannot guarantee we will see this in time.

T's & C's

From time to time we run promotions by social media, email, posters in salon etc.

All offers can only be used on appointments booked after receipt or publication of offer, cannot be used in conjunction with any other offer, with selected stylists / therapists only, one offer per person, one offer per voucher / leaflet / email etc. Limited availability, while stocks last, no cash equivalent will be given. Where offer states all services this applies to all standard services that are less than £75 individually. Excludes specialist treatments eg, Balayage, KeraStraight, Colour Correction & Lash Extensions etc. Availability will be limited at premium times, evenings and Saturdays may be excluded without. All offers can be withdrawn at anytime without notice at managers discretion.

QUOTING OFFER NAME OR PROMO CODE AT TIME OF BOOKING IS ESSENTIAL TO RECEIVE DISCOUNTED RATE

Give Away’s

Prize draws, competitions and giveaways are often held to promote our brand or to support local charities and fundraising events.

The winner will be picked at random and will agree to be used in promotional posts on social media, online, local press or around the salon if required to do so.

There will be 1 winner picked for each prize, one winner per ticket, the winner must claim the prize and receive the treatment / services before the expiry date on the voucher or in the details and use it on the specific day’s or date specified in the offer. The prize cannot be exchanged for money or shared with anyone and can be used only by the winner.

You must produce the gift voucher or prize details to claim your discount at time of booking and at time of service to ensure discount it given. Failure to produce the gift voucher or gift details will result in you being asked to pay in full.

Refunds and Exchanges

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from DIVAZ Salon. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. Due to some products containing sell-by or used-by dates we can not except returns after 14 days of purchess. Proof of purchess for your item is required always. This does not affect your statutory rights.

Unhappy With You're Service

Tell us a soon as possible! Please remember the salon works on a self employment basis so if you have any problems please talk to the member of staff or alternatively you can speak to Sabrina the owner of DIVAZ directly on email: cosmetics@sabrina-armour.co.uk or call her on 0117 9652020.

If you’re unsure or unhappy about anything with your service then please let us know within 7 days. It’s okay not to love it, but please let us know so we can look to put it right and most importantly we don’t think you love it and do it again! We love feedback as it helps us to continue to improve and deliver extra training when needed.

Sadly, we can’t take responsibility if you have simply changed your mind or are unhappy with your choice of service but please tell us on your next visit so we can help you choose a more suitable service for your requirements. 

Lost Property

We are not liable in the instance that you leave any valuables unattended in the salon and they go missing or get lost.

Courses

All courses are valid for one-year form date of purchase any courses which have not been used with in the year will be void, All courses must be paid in full at time of booking and completed within 12 months and are non-refundable. Missed appointments will result in treatments being deducted from your course.